000 00412nam a22001457a 4500
008 230103b ii ||||| |||| 00| 0 eng d
020 _a978-93-868-5877-1
100 _aHoffman, Douglas K
_912999
245 _aServices Marketing
_bConcepts Strategies & cases
250 _a5th ed
260 _aNew Delhi
_bCengage Learning
_c2019
300 _axiv,458 p.
700 _aBateson,John E G
_913000
942 _cMBA_BK
999 _c6924
_d6924