000			00370nam a22001337a 4500
008			230102b ii ||||| |||| 00| 0 eng d
041			_aeng
100			_aLovelock, Christopher _912925
245			_aService Marketing: _bPeople, Technology, Strategy
260			_aUSA _bPearson _c2011
300			_axxi, 683 p.
520			_ait includes bibliographic index
942			_cMBA_BK
999			_c6889 _d6889