000 00369nam a2200145Ia 4500
008 221231s9999 xx 000 0 und d
100 _aHoffman, Douglas K & Bateson, John E
_9881
245 0 _aEssential of services Marketing
250 _a2nd
260 _bThomson Learning
260 _c2004
300 _a569
650 _aManagement Marketing
_9882
942 _cMBA_BK
999 _c425
_d425