000			00402nam a2200145Ia 4500
008			221231s9999 xx 000 0 und d
100			_aZeithaml , Valarie A & Bitner, Mary Jo _9800
245		0	_aServices Marketing Integrating Customer Focus Across the Form
250			_a3 rd
260			_bTata McGraw-Hill
260			_c2005
300			_a668
650			_aManagement Marketing _9801
942			_cMBA_BK
999			_c383 _d383