000 00324nam a2200133Ia 4500
008 221231s9999 xx 000 0 und d
100 _aZeithaml , Valarie A & Bitner , Mary J O
_994
245 0 _aServices Marketing
250 _a3 rd
260 _c2004
300 _a668
650 _aManagement Marketing
_995
942 _cMBA_BK
999 _c21
_d21