00361nam a2200133Ia 4500008004100000020001800041100003800059245006300097250001100160260001400171260000900185300000800194650002500202221231s9999    xx            000 0 und d  a81-7722-376-3  aClow, Kenneth E., Kurtz, David L. 0aServices Martkeitng 2E : Operation Management and Strategy  a2nd Ed  bBiztantra  c2009  a452  aManagement Marketing