00412nam a22001457a 4500 230103b ii ||||| |||| 00| 0 eng d 978-93-868-5877-1 Hoffman, Douglas K 12999 Services Marketing Concepts Strategies & cases 5th ed New Delhi Cengage Learning 2019 xiv,458 p. Bateson,John E G 13000 MBA_BK 0 0 ddc 0 658_800000000000000_HOE 0 34396 AIT AIT 2022-12-03 999.00 0 658.8 HOE PG03475 2023-01-03 MBA_BK 6924 6924